What people ask us most
What exactly is a token?
It is the unit that measures what you use: a minute of translated call, a page of a document, a read-aloud. The app shows the cost of calls, the translator, documents and videos. Tokens reserved for an action that does not go through are given back to you.
Are calls free between people who speak the same language?
Partly. Every plan, including the free one, includes some audio call time without translation each day, counted per participant: one minute between two people counts as two. Beyond that, and for video, a call uses a few tokens per minute. Messages between people who speak the same language stay free.
Can I pay with Mobile Money?
Yes, in the countries where the service is available: MTN MoMo, Orange Money, Airtel Money, M-Pesa, Moov Money, Free Money, Vodacom and others depending on your country. The purchase page lists the operators available; you then confirm the payment on your phone.
Is my website account the same as my app account?
It is exactly the same account. Sign in here with your phone number or email address and your app password: the tokens you buy are credited to that account.
What if my language is not on the list?
No language is turned away. If a synthetic voice does not exist yet for your language, written translation stays available.
How do I get a refund?
Write to [email protected] within fourteen days of your purchase: unused tokens are refunded. Full conditions are in our refund policy.
Where can I use LibComPlus?
In your browser, on a phone or a computer, at app.libcomplus.com, with nothing to install.
Doesn’t this page answer your question?
Ask it in the help window, or write to [email protected].
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