Delete your LibComPlus account
Last updated: 11 October 2026
This page explains how to delete your account in the LibComPlus app (Android: com.libcomplus.app, and app.libcomplus.com), published by AENSSecurX LLC, a limited liability company of the Commonwealth of Pennsylvania (United States), registration number 0014745325. It supplements the "Account deletion" section of our Privacy Policy.
Delete your account in the app
- Open LibComPlus and sign in.
- Tap the Profile tab.
- In the My account section (also available from Profile › Settings), tap Delete my account.
- Read the summary, then tap Continue.
- Type the word DELETE in capitals, then tap Delete permanently.
If your account is protected by two-step verification, the app first asks for a code from your authenticator app.
You can do the same without installing the app, from a web browser: open app.libcomplus.com, sign in, then follow the same steps.
Before you delete your account, you can:
- get a copy of your data: Profile › My account › Export my data. The file can be downloaded for 7 days;
- ask for a refund of tokens bought on the website, in the web app or by Mobile Money less than 14 days ago and not used (see our Refund Policy). After deletion, any remaining tokens are lost.
Your card subscription is cancelled automatically: it no longer renews from the moment you ask, and it ends at final deletion. A Mobile Money subscription never renews automatically. A subscription taken out in an app store is cancelled in that store.
What happens next
Immediately: your account is deactivated. You are signed out on all your devices and can no longer sign in. Your shop, products, agent, moments, public channels, lives and public videos are no longer visible, and you no longer receive notifications.
For 30 days: you can change your mind. Sign in again: the app offers to Reactivate my account. If your account has a verified email address, you can also ask for a reactivation link, valid for 60 minutes. Your content then becomes visible again as it was.
After 30 days: your account and your data are permanently deleted, within an hour of the due date. Your phone number can then be used to create a new account.
Request deletion without the app
If you can no longer sign in, write to [email protected] with the subject "Account deletion":
- from the email address registered on your account, or
- stating the phone number of your account.
To prevent someone else from having your account deleted, we send a verification code to the email address registered on your account: deletion only happens if you give us that code. If your account has no email address, sign in to the app or to app.libcomplus.com to delete it. We reply within one month. Deletion then follows the same steps as in the app: immediate deactivation, then permanent deletion after 30 days.
Data we delete
At the end of the 30-day period, we delete:
- your profile (name, photo, bio, languages, settings) and your sign-in credentials;
- your contacts and the fingerprints of the numbers in your address book;
- your tokens, their history and your referral data;
- your LibDoc documents, meetings, transcripts and summaries;
- your moments, your shop and its products, your agents, the channels and spaces you own, your videos;
- the messages you sent in groups and channels;
- your identity verification documents, if you provided any, subject to the legal retention period shown below;
- the files linked to your account, including your videos, the recordings of your lives and the media you sent in groups, with us and with our storage provider.
Data we keep, and why
| Data | Period | Reason |
|---|---|---|
| Messages you sent in a one-to-one conversation | until your contact deletes them | They are part of your contact's conversation. They are no longer linked to your account. |
| Purchases, invoices and payments (amount, tax, country, payment method, date) | 7 years | Accounting and tax obligations |
| Identity verification data, if you provided any | 5 years after the end of the relationship | Legal obligations relating to payments and fraud prevention |
| Reports, moderation decisions and appeals | while being handled, then 12 months | Platform safety |
| Items under legal hold (child protection) | until the case is closed, and at least one year after a report to the authorities | Protection of minors, cooperation with authorities. While such a case is open, the account concerned is not deleted. |
| Sign-in and diagnostic logs | 12 months | Security and proper operation of the service. They contain neither the text of your messages nor what is said during a call. |
| Translation cache | 90 days at most | It contains no identifier: it cannot be linked to you. |
| Proof that the deletion took place (dates only) | no limit | It contains no personal data. |
Delete some data without deleting your account
In the app, you can at any time:
- delete a message for me or for everyone (long-press the message);
- delete a conversation from your list, with its history;
- clear your translator history;
- delete a LibDoc document or meeting;
- delete a moment, a video or a comment you posted;
- delete your shop, or only its location (Remove location);
- delete a channel or a space you own;
- delete a call from your history;
- stop all your location sharing (Who sees my location › Stop all).
For any other request about part of your data, write to [email protected].
Contact us
By email only:
- Personal data: [email protected]
- Support: [email protected]
- Legal questions: [email protected]
LibComPlus — Delete your account — 11/10/2026