Refund policy

Version 1.1 — In effect as of September 15, 2026

This page details the “Withdrawal and refunds” section of our Terms of Use, of which it forms an integral part. In case of divergence, the Terms of Use prevail.

What you are buying

AENSSecurX LLC, trading as LibComPlus, sells tokens, the unit measuring your use of translation, transcription and speech synthesis, along with monthly subscriptions that include a token allowance. Tokens are digital content delivered immediately after payment.

Tokens bought individually are valid for 90 days from purchase. Tokens included in a subscription expire at the end of each month. Displayed prices exclude tax; where applicable, the tax for your country of residence is added at the payment step, the total being shown to you before you confirm.

Right of withdrawal

If you are a consumer residing in the European Union, the European Economic Area or the United Kingdom, you have fourteen days from your purchase to withdraw, without having to give a reason.

Because tokens are delivered immediately, the law provides that this right lapses once you have expressly requested that immediate delivery and acknowledged losing your right of withdrawal — which you do when confirming your purchase. We nonetheless go beyond what the law requires: during those fourteen days, we refund the tokens you have not used.

What we refund

• Unused tokens, within fourteen days of their purchase.
• The full purchase in the event of a technical error attributable to us: double charge, tokens not credited, or a service outage severe enough to make your purchase unusable.
• The full purchase in the event of an unauthorised payment on your payment method, after verification.

What we do not refund

• Tokens already used: the translation, transcription or read-aloud you started was carried out, and billed by our providers.
• Free, promotional or referral tokens, which involved no payment.
• Expired tokens, under the validity periods stated above.

Subscriptions

You may ask for a subscription paid by card to be cancelled at any time by writing to [email protected] from your account’s email address or giving your account’s phone number. A subscription paid by Mobile Money does not renew automatically: it ends with the period paid for. Cancellation takes effect at the end of the period already paid for: you keep access and the current month’s tokens, and no further charge is made. A started month is not refunded pro rata, except during the first fourteen days of your very first subscription, where the right of withdrawal above applies.

How to request a refund

1. Write to [email protected] from your account’s email address, or giving your account’s phone number.
2. State the purchase date, the payment method used and, if you received it, the invoice number (in the form LCP-YYYY-NNNNNN).
3. We reply within five business days.

An approved refund is returned to the original payment method within fourteen days. How quickly it then appears on your account depends on your bank or your Mobile Money operator.

Disputing a payment

If you do not recognise a charge, please write to us before opening a dispute with your bank: we resolve most cases within days, whereas a chargeback procedure takes several weeks and may lead to your account being suspended while it is investigated.

Contact us

AENSSecurX LLC, trading as LibComPlus — 250b Mcknight Circle, Pittsburgh, PA 15237, United States — [email protected]